UPDATE 6/30/2025
What happened?
On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. We took immediate action to respond to the situation to safeguard our systems and data. More details are available at erieinsurance.com under Newsroom.
Upon detecting unauthorized activity, we took immediate action to contain the issue and have since implemented additional security measures to further strengthen our systems.
What steps should I take during this outage?
ERIE Agents, Customers and Employees may receive emails or phone calls related to this outage from sources not affiliated with or authorized by ERIE. Do not click any links from unknown sources or provide your personal information by phone or email. We encourage customers to follow best practices around personal security and notify their financial institutions of any unusual activity.
How are we supporting Customers?
Currently, there is no evidence of ransomware and no indication of threat actor activity. We are working diligently to identify what, if any, data may have been affected during this incident. Our investigation is ongoing, and we will continue to provide updates as we have more information.
While the proactive outages we initiated on June 7th disrupted and helped contain the threat, we also recognize those actions caused other challenges. Our recovery process—supported by some of the nation’s leading cybersecurity experts and guided by our values and founding principles—is intentional, phased and prioritized to ensure we continue to do the right thing and put service above all else.
What are the next steps?
Currently, Mansfield Insurance Agency has regained access to Erie’s systems. We are working with Erie to clear the backlog of policy requests. Customers can expect mailings and communications with Erie to resume this week.
If you have any policy service needed, we encourage you to contact our agency. We are up and running and ready to help.
Has ERIE published an updated media release?
ERIE published an updated media release on June 27th. The full media release is available to the public on ERIEInsurance.com under Newsroom.
Has the information security event impacted ERIE’s financial strength rating?
A.M. Best reported our A+ (Superior) financial strength ratings for Erie Insurance Group and Erie Family Life remain unchanged in the wake of this incident. Their annual review is still to come later this summer, but this interim review should offer some reassurance for our Customersthat we remain in a very strong financial position despite this recent challenge.
Will Electronic Funds Transfer (EFT) payments be withdrawn now that systems are restored?
Electronic Funds Transfer (EFT) payments have not been withdrawn during the Erie Information Security Incident. Now that systems have been restored Erie has provided guidance to how balances will be handled.
All unpaid installments will be included with the Insured’s next debit, and the amount will be reflected on the debit withdrawal notice. ERIE began mailing debit withdrawal notices on June 22nd with July 7th withdrawal dates. For payment amount and withdrawal date, Agents can reference the customer information. A one-time payment can be made to reduce the amount due.
Is my Erie Online account available?
– Yes, Online Accounts is now available. Clients can make payments through the account.
How can I make a one-time payment?
– Website https://www.erieinsurance.com/PaymentCenterWeb/BillPay/Payment/BillPayment
o Insured will need the following information:
▪ Policy Number or Billing Account Number
▪ Zip Code
▪ Payment Amount
▪ Payment Method Details (Credit Card, Debit Card, or Checking/Savings Account Routing and Account Number)
– Call your Agent
o 812-637-2300
– Call Customer Care Operations
o 1-800-458-0811
▪ CCO is open Monday through Friday, 8AM – 7PM, and Saturday, 9AM – 4:30PM
– Mail Payment
o Mail payments to the following address:
▪ Erie Insurance, 100 Erie Insurance Place, Erie, PA 16530
Can Agents assist a Customer with initiating a loss report?
Agents have full capabilities to help customers report new claims and check status of ongoing claims.
